Customer Service Professional - Day Shift

Posted on: 22 Aug 2014 08:05 am

Job Description:

Urgent Requirement For Customer Support / Counsellor at one of our corporate branch office in Annanagar

Job Description:

1. Interaction with students and parents on routine basis for doubt clearing, general counselling and progress feedback.

2. Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support, Satisfaction, Retention and Productive Output.

3. Counselling Students and parents about our courses and programs

4. Conduct Parent Teacher Meetings

5. Clarifying of doubts of students and parents as and when required

6. Monitor class schedules to ensure smooth running of classes.

7. Conducting test papers, assignments etc

8. Study material distribution and allocation

9. Co-ordinate with other centres in the region.

10. Fee collection and petty cash management as and when required

11. Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers.

12. Handling assigned administrative responsibilities like transport, hostel, food-canteen etc

13. Handling the centre administration and upkeeping of the centres infrastructure

- Only female candidates preferred

Shift type: Day Shift
Working Days: 6 days (Fixed weekly off - During weekdays)
Nature of Job: Customer Service & Admin work

Contact - Mr. Srinivasan (Recruitment Manager) - 09538906565 for further Discussion / Clarification


Interview Venue Addresses:

Aakash Institute
No. 2, AB-Block, 2nd Avenue,
Anna Nagar, Chennai,
Tamil Nadu-600040
Phone No. : (044)-45500082
/ 83 / 84, (044)-39454545
Phone Number : 044-39454545

Salary:INR 1,50,000 - 3,00,000 P.A. Best in the Industry (salary NO Bar)
Industry: BPO / Call Centre / ITES
Farea: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Education: UG - Any Graduate - Any Specialization
PG - MBA/PGDM - Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Contact Detail:

• Aakash Institute, Chennai, Tamil Nadu