Chapter – 8 Controlling (5 marks)

“Control without its process is a meaningless exercise”. Explain this statement

Or

“Comparing the actual performance with laid standards, finding out the deviations and taking corrective action is an important process of a management function” name and explain this PROCESS.- 5 marks (Ans: Controlling process)

Or

Describe in brief the various steps in the process of control - 5 marks (CBSE-2003)

Following are the 4 steps in controlling process: (Establishing, Measuring, Comparing & Taking)

Establishing standards:

• 1st step is to establish standards of performance against which actual results can be evaluated.
• These standards are the yardsticks of performance and clearly specify what should be accomplished.

Measuring performance:

• 2nd step is to measure actual performance of the entire workforce in the organisation.
• For easy comparison, actual performance should be expressed in the same terms as planned standards.

Comparing performance with standards:

• 3rd step involves finding deviations and the causes of such deviations
• Minor deviations should not be reported to top management, as they are acceptable. But major deviations must be reported so that remedial measures can be taken.

Taking corrective action:

• 4th and final step in the controlling process is find out the deviations and take corrective action to prevent recurrence of deviations.
• There are three actions a manager may take after comparing actual performance with established standards.
• Let the situation remain as it is.
• Correct the deviation by improving the performance
• Revise the standard set earlier.