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CBSE Guess > eBooks > Class XII > Business Studies by Dorothy Mathias

Chapter – 12B Consumer Protection (6 Marks) – 100 words

What are the remedies/reliefs available to consumers under the Consumer Protection Act 1986? Discuss – 6 marks Important

The relief/remedies available to the consumer are:

• They can have the goods replaced
• They can get a price refund
• They can be compensated against loss or injury
• Discontinuation of unfair or restricted trade practices
• Withdrawal/discontinue the sale of hazardous goods
• Paying adequate cost to parties
• Removal of service deficiency

Explain the role of Consumer Organizations/Non govt. Organizations (any 6 points)

Or

Explain in brief any six functions of Consumer Organizations in the area of consumer protection. CBSE 2005 Set 1,2,3– 6 marks (Clue: BASIC FOE)

• Bringing out journals, brochures, monographs
• Arranging conferences, seminars, workshops on consumer problems and solutions
• Supporting government agencies against malpractices, adulterated & hazardous goods.
• Investigating into consumers problems
• Collecting data on different products and testing them
• Filing suits and petitions in the court on behalf of the consumers
• Organizing protests against price rigging, adulteration, underweight selling, etc
• Encouraging consumers to boycott defective bad quality goods

What are the remedies/reliefs available to consumers under the Consumer Protection Act 1986? Discuss – 6 marks Important

The relief/remedies available to the consumer are:

• They can have the goods replaced
• They can get a price refund
• They can be compensated against loss or injury
• Discontinuation of unfair or restricted trade practices
• Withdrawal/discontinue the sale of hazardous goods
• Paying adequate cost to parties
• Removal of service deficiency

Explain the role of Consumer Organizations/Non govt. Organizations (any 6 points)

Or

Explain in brief any six functions of Consumer Organizations in the area of consumer protection. CBSE 2005 Set 1,2,3– 6 marks (Clue: BASIC FOE)

• Bringing out journals, brochures, monographs
• Arranging conferences, seminars, workshops on consumer problems and solutions
• Supporting government agencies against malpractices, adulterated & hazardous goods.
• Investigating into consumers problems
• Collecting data on different products and testing them
• Filing suits and petitions in the court on behalf of the consumers
• Organizing protests against price rigging, adulteration, underweight selling, etc
• Encouraging consumers to boycott defective bad quality goods